ZIWO, the leading provider of cloud contact center solutions, announced a new Software-as-a-Service (SaaS) version of its “Business Phone System” platform, which offers a smart, simple and convenient way to standardize the process of driving and receiving phone calls through a desktop application.
According to the company, the new software module simplifies the options available to businesses other than call centers and offers a technology solution tailored to their day-to-day needs.
“ZIWO Cloud Business Phone System is a cloud PBX designed for non-customer-facing businesses who want to upgrade their phone system, and we are able to help our customers choose the technology that suits their needs. by offering them multiple options from our platform,” said Renaud de Gonfreville, co-founder and CEO of ZIWO.
“It gives them exceptional voice quality for incoming and outgoing calls, on top of that, but without additional hardware and installation costs. It is important to mention that this software is not suitable for call centers or businesses who receive or dial an excessive volume of calls on a daily basis.”
Who benefits the most?
Basically, small businesses and medium-sized businesses. It’s a good solution for a better internal call system, and it’s intended for use by non-customer-facing businesses and roles. Quite simply because they need a platform that matches their current needs. This software is the key to delivering a premium customer experience every day.
Why Should Businesses Use ZIWO Cloud Business Phone System?
Cloud Business Phone System is not tied to the office by cables, devices or conditions. All you need is a laptop and you can use it at home, in the office or any other place. Administrators can enable the Roaming Agent feature to forward calls to external phone numbers.
Free internal calls within users, and no additional hardware and installation costs, not to mention you don’t need to purchase additional equipment when connecting new users.
This software is a great tool to standardize the process of receiving and answering customer phone calls and increase productivity in a short time.
Log in to your account and immediately start receiving calls from customers or dial numbers using the dial pad.
Unlimited administrative users
Adding new admin accounts is a simple and completely free process. You are entitled to an unlimited number of administrator users on your account.
Regardless of the operating system you use, be it Microsoft Windows or Apple’s macOS, you can download the software and immediately start using it according to your personal preferences.
Updates can help improve the stability of your software and ensure that you automatically get the latest version for a better user experience.
About ZIWO Cloud Call Center
ZIWO Cloud Contact Center Software (CCAAS) is a barrier breaker and information technology organization that provides cloud center services and advanced technology solutions. Founded by Renaud de Gonfreville and Eric Ouisse, ZIWO was launched in late 2016 in Dubai, with the aim of enabling companies to instantly and globally deploy their customer service and sales teams.